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We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process, stage 1: raising your complaint
List of casinos to play real money
Complaints process
Although we hope that you never have cause to complain, we would ask that should you have a complaint that you raise this as soon as possible, so that we can address any concerns you have.
We pride ourselves on dealing with complaints in a fair and appropriate manner. Our aim is to show you that we have understood your complaint, taken it seriously and we aim to explain any steps we can take to address the issue.
We aim to provide a response to you within 10 working days of receiving your formal and for complaint at each stage of our complaints process,
Stage 1: raising your complaint
We will always seek to resolve complaints when you first contact us. Your feedback can be given through our customer service team, through a chat moderator or by speaking to the staff at your local club. They will all do their best to help you and try to resolve your complaint at first contact.
If you are unhappy with our initial response, your complaint would be escalated to either the relevant club general manager or to our complaints team. At this stage we would discuss with you whether we can resolve your issue at this point or if we would progress matters as a formal complaint.
If you are not satisfied with our response at stage 2, we would ask that you let us know why you remain unhappy and outline any outstanding concerns that you have. In addition, we would ask at this point that you let us know what you would consider to be a satisfactory resolution to your concerns.
We will then make an assessment on whether, or not, an appropriate response has been provided at stage 2 and a decision will be made on each point of your complaint. This decision will be communicated by an appropriate manager.
Following this response, you may then choose to escalate matters further with our dispute resolution body.
For complaints regarding our services, this is the independent betting adjudication service (IBAS) who will then contact us to obtain the relevant information.
You can contact IBAS by e-mail, post or telephone using the details provided on the IBAS website https://www.Ibas-uk.Com/contact-ibas/
IBAS will want to see that you have used the 3 stage process where possible however, if your complaint has not been responded to in full by 8 weeks from the point of notifying us, you may choose to contact IBAS before the 3 stage process has completed.
For any referral to IBAS the decision made will be final.
Contact details
Customer services
TOR, saint-cloud way
maidenhead
SL6 8BN
Chat with us 8am-10:30pm seven days a week: live help
What makes us the best online casino in the UK?
It’s easy to claim that we are the best online casino in the UK, but the real question is, can we back it up? It would be easy enough to point at the online casino operator award that we won, and rest on our laurels – but that’s not good enough for us.
We want to prove to our UK punters, daily, how we continually strive to the best. We do this in several ways. For starters, we have the most extensive collection of slot games from the leading casino game providers, including playtech and netent. There are hundreds of themes to choose from, and progressive slots that have paid out millions over the past few years.
Our selection of blackjack, roulette, and baccarat tables are unmatched. There are multiple variations of each game, so punters can find the games that are most suited for them – and we haven’t even mentioned the live casino experience!
Mansioncasino has over 50 live dealer games that can be played by all our real money players, which brings together the best of both the online and land-based casino worlds.
Last but certainly not least is our knowledgeable customer support team. They can be reached through email, live chat and phone at any time, day or night to answer any questions that you might have.
When you put it all together, it’s easy to see what makes mansioncasino such a popular destination for UK punters.
Award-winning online casino operator
There was a lot of excitement at the international gaming awards (IGA) as mansion was awarded the prestigious “online casino operator of the year 2018.” decided by a panel of casino experts, this award helped solidify our reputation and put extra credence to the claim of being the best online casino in the UK.
Mansioncasino was also recognised as being among the leaders in the industry when it comes to “highest payouts,” which is something that any punter would enjoy.
World class customer service (24/7)
There is nothing worse than bad customer service. Which is why the highly-trained customer support team at mansioncasino will do everything in their power to make sure that you have an enjoyable experience.
Whether your question is related to technical support, billing, or the games themselves, you will be able to speak with someone day or night. There a few different ways to reach customer support, including live chat, email, and a UK freephone number.
Safe and secure responsible gaming
While online gambling is a fun and thrilling type of entertainment, it is important to play responsibly. This means setting a budget for yourself and never playing with more money than you can afford. Casino.Com is here to help if you feel that you are losing control, you can always contact us, and we will work with to keep things under control. You can check out the ten rules of responsible gaming here.
We have the greatest selections of slots
There are several hundred online slots games available to play at mansioncasino UK. With such a large selection of games, there’s bound to be games for all punters, regardless of experience or bankroll. The themes include fantasy, mystery, sports, tv and movies, superheroes, greek mythology, asian, and so much more.
Some of the advantages of playing slots at mansioncasino include:
- Some of the highest payouts in the industry
- Large selection of progressive jackpot games, including popular franchises such as age of the gods and DC super heroes
- Many games offer an excellent in-game bonus and free spin features
- The slot games are all mobile-friendly
We have the most outstanding blackjack variations
There are 12 different online blackjack games variations, including of course the classic game of 21. While each game has its unique twist, they all follow the same basic principles of blackjack. With so many options, UK punters will be able to try and beat the house in a variety of ways.
- Blackjack switch: mix and match from two hands to create the best possible hand
- Blackjack surrender: don’t like your hand? Fold and recoup some of your ante bet
- Progressive jackpot: in addition to beating the house, you could win a progressive jackpot
- Half double blackjack: the dealer doesn’t peek at his face-down card. Therefore, if you double your bet and the dealer gets a blackjack, you will receive half the double back
These are just some of the options. Go to our blackjack page for a complete listing of all the game.
Top-notch roulette tables
Roulette may be the oldest known casino game, but at mansioncasino, we’ve brought it to the modern world with some significant innovations. UK punters can bet on a european or american style roulette wheel, with the difference the american wheel has a double-zero instead of the classic single zero. Some of the other options include:
- Mini roulette: with just 16 red and black numbers, the odds of winning a number specific bet are good
- 3D roulette: A european roulette game, but with amazing 3D graphics
- Penny roulette: the minimum bet is just 1p in this game
- Age of gods roulette: this roulette game is part of the age of gods progressive jackpot. A percentage of your bet will go towards the jackpot, and if you’re lucky, you can be the next big winner
For a look at our games, check out the online roulette page.
Large variety of additional casino games
Are you looking for more than just slots, blackjack, and roulette? We got you covered. Our casino lobby includes a selection of baccarat, video poker, craps, 3 card brag, and much more. To find your favourite game, just open an online casino account and check out the casino lobby. You might be surprised at what you see.
- Video poker: there are 12 games, including single-hand and multi-hand variants. The top games are 10’s or better, jacks or better, deuces wild, 2 ways royal and aces and faces
- Craps: place your bets and throw the dice in this popular casino game
- Baccarat: A classic game, similar to blackjack, place your bets on either the player, dealer, or a tie and see what the cards say
- 3 card brag: an online poker variant that has been rapidly growing in popularity
This is just a sampling of the games you bet on at the leading UK online casino. For a complete listing visit the casino game lobby and take a look around.
Enjoy an unprecedented live dealer experience
When you play any of the live dealer games, you will be connected to an english-speaking dealer at a casino in latvia through streaming video. You will be able to place your bets and watch as the dealer deals the blackjack, baccarat, or 3 card brag cards, or drops the roulette ball on the reel.
The action unfolds in real-time, and there is no algorithm or random number generator that will help determine the outcome. Chat with the dealer, interact with other punters from the around the world, and get the ultimate casino experience on your computer or mobile device.
We offer the perfect bonus for you
There is more to being the best online casino than just having top-notch casino games. Bonuses are another way for us to separate ourselves from the competition. Bonuses are for both new and returning punters alike.
For current players, there are a variety of bonuses that you could be eligible. While these are also updated pretty regularly, you can usually find the following bonuses:
- Reload bonuses
- Golden chips
- Live game bonuses
- Bonuses that are based on the day of the week
We use with first-rate software providers
At mansioncasino UK we provide you with the platform, support, and a wide selection of games, but we don’t actually create the games. Therefore, we work with several of the leading casino game developers to give you a range of both games and developers. You can find games from:
- Playtech
- Netent
- Realistic
- Microgaming
- …and more
Enjoy a casino experience like no other with a traditional UK casino club environment
Whether this means joining a UK casino club or getting comped at the casino hotel or restaurant, it feels good to be recognized as a VIP.
At mansioncasino, we have revamped and upgraded our VIP program to work more like the traditional UK casino club. This includes, but is not limited to:
- Special bonus offers
- Personalised account manager
- Higher withdrawal amounts
- Special events for VIP players
To reach VIP status, you need to have deposited at least £2,000 and earned 20,000 loyalty points. The loyalty points are earned each time you play at our casino. The number of points you earn per bet will vary based on the game.
For example, for every £20 you bet playing slots will earn you one loyalty point while it takes £200 in blackjack switch and surrenders to earn a point in those games.
There are three levels that you can get to before hitting the VIP status – bronze, silver, and gold, which all have some added benefits to encourage you until you reach VIP status. There is also one level above a regular VIP, and that’s the VIP elite, which has additional benefits.
Regardless of which level you’ve reached, once you attain VIP status at mansioncasino, you’ll always get to enjoy that UK casino club experience.
Novibet online casino games UK
Welcome to novibet online casino. Our state-of-the-art casino gives customers everything they need to enjoy online gaming, whether it be at home or on the go via mobile or tablet.
Novibet is one of the leading online casinos and is fully licensed and regulated through the UK gambling commission.
Novibet is also approved by respected online gambling authorities:
- Ask gamblers
- New casinos
- Online casino reports
- Casinomeister
- Online slot
- LCB
- Casinopedia
The world’s best online casino games
The best online gaming experience starts with having the best online casino games available – and we’ve teamed up with some of the world’s leading online casino providers to ensure you are able to do just that.
Our impressive array of online casino gaming partners includes:
- Microgaming
- Netent
- Evolution gaming
- Bally
- Play'n GO
- Williams interactive
- 1x2gaming
- Realistic games
- Barcrest games
- Pariplay
- Leander games
- Yggdrasil gaming
- Playson
- SG gaming
- Genii
- Iron dog studios
- Gamevy
- Leap
- Shuffle master
Picking the perfect online casino bonus
New casino players in the UK can pick from dozens of our unmissable promotions and welcome bonus offers to get you off to the perfect start.
Picking the right bonus offers can make all the difference between a fleeting visit and a lasting and fruitful casino experience.
If you are new to online casino games, why not take advantage of our exciting welcome bonus offer that gives you an instant cash boost to your account?
All you have to do is register and make your first deposit to receive your bonus – and then you’re all set to play our fantastic range of casino games.
Once you’ve settled in after using your bonus boost, you’ll quickly realise the fun doesn’t end there!
We offer daily, weekly and monthly promotions all designed to enhance your gaming experience, making novibet the go-to UK online casino. Simply click on our promotions page to find out what’s available
Look forward to these offers and more at novibet:
- Get off on the right foot with our 100% welcome bonus up to £100 - general promotions terms apply
- Earn more in our casino loyalty programme
- Claim up to £4000 each month by collecting novibet casino credits
- Take advantage of our free daily spins
Stay with us and we’ll send you all sorts of hot new promotions, specials and giveaways to ensure you get a first-class online casino experience at every visit.
UK player support
Novibet not only gives you sensible bonus offers, we make sure one of our friendly customer support experts are at hand night and day.
Get gaming on the go with our mobile casino
Novibet is one of the best casino sites for fast, advanced online mobile gaming.
Our cutting-edge mobile casino features the finest games specifically designed for virtually any mobile device available in the UK. This includes most android smartphones and tablet devices, windows phone, blackberry, and ios iphones and ipads.
We’ve partnered with leading online software providers in the mobile casino world, including the likes of quickfire (by microgaming), netent touch, yggdrasil, play’n GO and many others.
Wherever you find yourself in the UK, you can joy exclusive mobile content, secure mobile banking, 24-hour mobile support and a wide range of quality games.
What makes us the best online casino in the UK?
It’s easy to claim that we are the best online casino in the UK, but the real question is, can we back it up? It would be easy enough to point at the online casino operator award that we won, and rest on our laurels – but that’s not good enough for us.
We want to prove to our UK punters, daily, how we continually strive to the best. We do this in several ways. For starters, we have the most extensive collection of slot games from the leading casino game providers, including playtech and netent. There are hundreds of themes to choose from, and progressive slots that have paid out millions over the past few years.
Our selection of blackjack, roulette, and baccarat tables are unmatched. There are multiple variations of each game, so punters can find the games that are most suited for them – and we haven’t even mentioned the live casino experience!
Mansioncasino has over 50 live dealer games that can be played by all our real money players, which brings together the best of both the online and land-based casino worlds.
Last but certainly not least is our knowledgeable customer support team. They can be reached through email, live chat and phone at any time, day or night to answer any questions that you might have.
When you put it all together, it’s easy to see what makes mansioncasino such a popular destination for UK punters.
Award-winning online casino operator
There was a lot of excitement at the international gaming awards (IGA) as mansion was awarded the prestigious “online casino operator of the year 2018.” decided by a panel of casino experts, this award helped solidify our reputation and put extra credence to the claim of being the best online casino in the UK.
Mansioncasino was also recognised as being among the leaders in the industry when it comes to “highest payouts,” which is something that any punter would enjoy.
World class customer service (24/7)
There is nothing worse than bad customer service. Which is why the highly-trained customer support team at mansioncasino will do everything in their power to make sure that you have an enjoyable experience.
Whether your question is related to technical support, billing, or the games themselves, you will be able to speak with someone day or night. There a few different ways to reach customer support, including live chat, email, and a UK freephone number.
Safe and secure responsible gaming
While online gambling is a fun and thrilling type of entertainment, it is important to play responsibly. This means setting a budget for yourself and never playing with more money than you can afford. Casino.Com is here to help if you feel that you are losing control, you can always contact us, and we will work with to keep things under control. You can check out the ten rules of responsible gaming here.
We have the greatest selections of slots
There are several hundred online slots games available to play at mansioncasino UK. With such a large selection of games, there’s bound to be games for all punters, regardless of experience or bankroll. The themes include fantasy, mystery, sports, tv and movies, superheroes, greek mythology, asian, and so much more.
Some of the advantages of playing slots at mansioncasino include:
- Some of the highest payouts in the industry
- Large selection of progressive jackpot games, including popular franchises such as age of the gods and DC super heroes
- Many games offer an excellent in-game bonus and free spin features
- The slot games are all mobile-friendly
We have the most outstanding blackjack variations
There are 12 different online blackjack games variations, including of course the classic game of 21. While each game has its unique twist, they all follow the same basic principles of blackjack. With so many options, UK punters will be able to try and beat the house in a variety of ways.
- Blackjack switch: mix and match from two hands to create the best possible hand
- Blackjack surrender: don’t like your hand? Fold and recoup some of your ante bet
- Progressive jackpot: in addition to beating the house, you could win a progressive jackpot
- Half double blackjack: the dealer doesn’t peek at his face-down card. Therefore, if you double your bet and the dealer gets a blackjack, you will receive half the double back
These are just some of the options. Go to our blackjack page for a complete listing of all the game.
Top-notch roulette tables
Roulette may be the oldest known casino game, but at mansioncasino, we’ve brought it to the modern world with some significant innovations. UK punters can bet on a european or american style roulette wheel, with the difference the american wheel has a double-zero instead of the classic single zero. Some of the other options include:
- Mini roulette: with just 16 red and black numbers, the odds of winning a number specific bet are good
- 3D roulette: A european roulette game, but with amazing 3D graphics
- Penny roulette: the minimum bet is just 1p in this game
- Age of gods roulette: this roulette game is part of the age of gods progressive jackpot. A percentage of your bet will go towards the jackpot, and if you’re lucky, you can be the next big winner
For a look at our games, check out the online roulette page.
Large variety of additional casino games
Are you looking for more than just slots, blackjack, and roulette? We got you covered. Our casino lobby includes a selection of baccarat, video poker, craps, 3 card brag, and much more. To find your favourite game, just open an online casino account and check out the casino lobby. You might be surprised at what you see.
- Video poker: there are 12 games, including single-hand and multi-hand variants. The top games are 10’s or better, jacks or better, deuces wild, 2 ways royal and aces and faces
- Craps: place your bets and throw the dice in this popular casino game
- Baccarat: A classic game, similar to blackjack, place your bets on either the player, dealer, or a tie and see what the cards say
- 3 card brag: an online poker variant that has been rapidly growing in popularity
This is just a sampling of the games you bet on at the leading UK online casino. For a complete listing visit the casino game lobby and take a look around.
Enjoy an unprecedented live dealer experience
When you play any of the live dealer games, you will be connected to an english-speaking dealer at a casino in latvia through streaming video. You will be able to place your bets and watch as the dealer deals the blackjack, baccarat, or 3 card brag cards, or drops the roulette ball on the reel.
The action unfolds in real-time, and there is no algorithm or random number generator that will help determine the outcome. Chat with the dealer, interact with other punters from the around the world, and get the ultimate casino experience on your computer or mobile device.
We offer the perfect bonus for you
There is more to being the best online casino than just having top-notch casino games. Bonuses are another way for us to separate ourselves from the competition. Bonuses are for both new and returning punters alike.
For current players, there are a variety of bonuses that you could be eligible. While these are also updated pretty regularly, you can usually find the following bonuses:
- Reload bonuses
- Golden chips
- Live game bonuses
- Bonuses that are based on the day of the week
We use with first-rate software providers
At mansioncasino UK we provide you with the platform, support, and a wide selection of games, but we don’t actually create the games. Therefore, we work with several of the leading casino game developers to give you a range of both games and developers. You can find games from:
- Playtech
- Netent
- Realistic
- Microgaming
- …and more
Enjoy a casino experience like no other with a traditional UK casino club environment
Whether this means joining a UK casino club or getting comped at the casino hotel or restaurant, it feels good to be recognized as a VIP.
At mansioncasino, we have revamped and upgraded our VIP program to work more like the traditional UK casino club. This includes, but is not limited to:
- Special bonus offers
- Personalised account manager
- Higher withdrawal amounts
- Special events for VIP players
To reach VIP status, you need to have deposited at least £2,000 and earned 20,000 loyalty points. The loyalty points are earned each time you play at our casino. The number of points you earn per bet will vary based on the game.
For example, for every £20 you bet playing slots will earn you one loyalty point while it takes £200 in blackjack switch and surrenders to earn a point in those games.
There are three levels that you can get to before hitting the VIP status – bronze, silver, and gold, which all have some added benefits to encourage you until you reach VIP status. There is also one level above a regular VIP, and that’s the VIP elite, which has additional benefits.
Regardless of which level you’ve reached, once you attain VIP status at mansioncasino, you’ll always get to enjoy that UK casino club experience.
Get a new player bonus of up to £100
Select BONUS100 when making your deposit
Please note, as of 11:00 GMT on 30th september 2020, the new player bonus will be renewed but the wagering requirement will change from 15 times to 20 times. Customers who have claimed the new player bonus prior to this time and date will not be affected.
Not all games contribute, or contribute the same percentage to your wagering requirement as stated in the below table (please note that additional games may be added to this list when they become available on bet365):
| games | stake contribution | wagering required to release bonus funds |
| all games (excluding below) | 100% | (£10 deposit + £10 bonus) x 15 = £300 |
| all games within the games & keno category (except keno) | 50% | (£10 deposit + £10 bonus) x 15 = £600 |
| baccarat and 3 card brag | 25% | (£10 deposit + £10 bonus) x 15 = £1,200 |
| craps, pai gow poker, red dog, roulette, sic bo and stravaganza | 20% | (£10 deposit + £10 bonus) x 15 = £1,500 |
| blackjack (all variations except blackjack surrender and blackjack switch), casino hold'em and casino stud poker (all variations) | 10% | (£10 deposit + £10 bonus) x 15 = £3,000 |
| all video poker games | 5% | (£10 deposit + £10 bonus) x 15 = £6,000 |
| live hi-lo, blackjack surrender, blackjack switch, pontoon, video poker or video slots double-up games | 0% | N/A |
any prize/bonus amounts offered will be calculated using bet365’s currency multiplier table applicable at that time. You can view bet365’s currency multiplier here.
Hillside (UK gaming) ENC is licensed and regulated by the british gambling commission (licence number
Registered office: hillside (UK gaming) ENC (registration number P1888), office 1/2373, level G, quantum house, 75 abate rigord street, ta’ xbiex, XBX 1120, malta.
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So, let's see, what we have: if you need to get in touch with customer services or have a query for our 24/7 live chat team, find all of the details on our contact us page. At casino chat
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