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"the username or password entered does not exist" 2. Finally, select the option ' close my account ' and click ' submit ' (see below).
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How long does it take to receive my withdrawal?
This FAQ applies to the following brands; click a logo for details:
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"the username or password entered does not exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"you are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.E. Your computer shuts down whilst logged into 888casino . For assistance, please call our member support department directly - click here for contact details.
"establishing connection to the server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more information on connecting to 888casino click here.
"your account has been temporarily disabled"
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
Your account may currently be disabled.
Please check your email s to see if our operations department have contact ed you recently.
- You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our member support department via the ' contact us ' form.
"due to recent version updates we kindly ask our play money players to re-register"
Your play money account has been disabled due to a software upgrade. For more information click here.
"our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our member support team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"the username or password entered does not exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"your software is out of date please reinstall"
Your current software version is out-of-date (you will be prompted with a pop-up, upon login, asking you to re-install). For more information click here.
"you are already logged in"
You are already connected to our server. This can occur if the software was previously exited incorrectly, i.E. Your computer shuts down whilst logged into 888poker . For assistance, please call our member support department directly - click here for contact details.
"establishing connection to the server"
Connection may be temporarily unavailable. Please try again in a few minutes. For more information on connecting to 888poker click here.
"your account has been temporarily disabled"
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
Your account may currently be disabled. Please check your email s to see if our operations department have contact ed you recently.
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our member support department via the 'contact us ' form.
"our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our member support team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"the username or password entered does not exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"your account has been temporarily disabled"
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
Your account may currently be disabled. Please check your email s to see if our operations department have contact ed you recently.
You may have requested a self-exclusion period which has yet to expire.
Alternatively, contact our member support department via the ' contact us ' form.
"our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
If you still cannot log into your account, please call our member support team directly; click here for a list of support numbers.
Login problems could be due to one of a number of reasons. Please click on the text below that best reflects the error message being received:
"the username or password entered does not exist"
Either the username or the password being used is incorrect.
For instructions on how to receive a reminder of your username or to change/reset your password, please click here.
"your account has been temporarily disabled"
You may have requested to close this account in the past.
For instructions on how to reopen your account please click here.
Your account may currently be disabled. Please check your email s to see if our operations department have contact ed you recently.
You may have requested a self-exclusion period which has yet to expire.
"our services may no longer be offered to your country of residence"
For a list of eligible countries, please click here.
Alternatively, contact our member support department via the ' contact us ' form.
This FAQ applies to the following brands, click a logo for details:
- You may view the status of a withdrawal at any time by visiting our ' cashier ' and selecting the ' history ' tab.
- 888casino 's available withdrawal methods and the timeframes which apply to receive your funds are listed here .
- You may view the status of a withdrawal at any time by visiting our ' cashier ' and selecting the ' history ' tab.
- 888poker 's available withdrawal methods and the timeframes which apply to receive your funds are listed here .
- You may view the status of a withdrawal at any time by visiting our ' cashier ' and selecting the ' history ' tab.
- 888sport 's available withdrawal methods and the timeframes which apply to receive your funds are listed here .
How do I close my account?
* if you are resident in new jersey (US) please click here .*
- Within all our ‘ online help ’ pages – you’ll find a contact us button.
- Click the button to quickly submit a question to our support team.
Note: prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
* if you are resident in new jersey (US) please click here .*
- Within all our ‘ online help ’ pages – you’ll find a contact us button.
- Click the button to quickly submit a question to our support team.
Note: prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
* if you are resident in new jersey (US) please click here .*
- Within all our ‘ online help ’ pages – you’ll find a contact us button.
- Click the button to quickly submit a question to our support team.
Note: prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
Also, for a list of our many ongoing promotions, please click here
* if you are resident in new jersey (US) please click here .*
- Within all our ‘ online help ’ pages – you’ll find a contact us button.
- Click the button to quickly submit a question to our support team.
Alternatively, please click here for details regarding our ' member support ' telephone number.
Note: prior to submitting a question, please have a look through our many frequently asked questions - this way, you'll find an answer to your query even quicker!
* if you are resident in new jersey please click here.*
To close your account (for reasons NOT related to responsible gaming) , please select one of the following:
How to close your 888 account ( online )
2. Finally, select the option ' close my account ' and click ' submit ' (see below).
Note: if you wish to request a take a break / self exclusion period, click here for further details.
How to request an account closure using our ' contact us ' form
Click here to be presented with a ' contact us ' form.
Ensure that the subject reads ' account closure request '.
Within the ' description ' field, provide the following details as registered with 888:
- Your full name
- Your full home address, including the city and post code
- Your email address.
We would also appreciate an explanation of why you chose to terminate your account. This will help us understand your expectations and work towards meeting them.
Once the above request/details have been submitted, please allow up to 48hrs for your account to be closed. Upon completion, we will proceed to send you an account closure confirmation via email .
Note: if you wish to request a take a break / self exclusion period, click here for further details.
How do I reopen my account?
What is your withdrawal policy?
To request an account reopened, where the closure was initially applied at the request of the account holder, please contact us directly.
For our contact details, simply click on the relevant brand below:
Alternatively, contact our member support department via email using the contact us form and provide us with the following details, as registered within your 888.Com account:
In order to request your account reopened, please call us directly.
For 888casino 's contact details, click here.
Alternatively, contact our member support department via email using the contact us form and provide us with the following details, as registered within your 888casino account:
In order to request your account reopened, please call us directly.
For 888poker 's contact details, click here.
Alternatively, contact our member support department via email using the contact us form and provide us with the following details, as registered within your 888poker account:
In order to request your account reopened, please call us directly.
For 888sport 's contact details, click here.
Alternatively, contact our member support department via email using the contact us form and provide us with the following details, as registered within your 888sport account:
In order to request your account reopened, please call us directly.
For 888games contact details, click here.
Alternatively, contact our member support department via email using the contact us form and provide us with the following details, as registered within your 888games account:
To view our withdrawal policy please click here.
To view our withdrawal policy please click here.
To view our withdrawal policy please click here.
To view our withdrawal policy please click here.
To view our withdrawal policy please click here.
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We may offer bonuses and special offers from time to time (including but not limited to games bonuses, free play, free spins and jackpot vouchers) which are subject to this bonus policy, the user agreement (as applicable to you), and any promotion-specific terms and conditions made available to you (“promotion terms”). In the event of a conflict between the terms set in the bonus policy, the user agreement and/or the promotion terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) promotion terms; (ii) bonus policy; (iii) user agreement.
The welcome bonus:
We currently offer the welcome bonus on the following terms:
- Unless stated otherwise in the promotion terms, the welcome bonus will be credited to your account upon your deposit. Some promotions may require that you submit a claim in order to receive the welcome bonus. In such cases, failure to claim and provide a certified email address may render the welcome bonus void. Where such a restriction applies, this will be stated in the applicable promotion terms.
- To be eligible for the welcome bonus, you must:
- Be a new member and not have previously deposited with 888casino.Com
- Not have received any other welcome bonus on 888casino.Com;
- Not have received any welcome bonus from 777.Com website;
- Register as a member and deposit the amount specified in the applicable promotion terms (as a single transaction) into your account during the time period specified in the promotion terms. Please note that if you make a first deposit with skrill or NETELLER you will not be eligible to receive the welcome bonus.
- References to “initial deposit”, “first deposit bonus”, “match up bonus” and “first time bonus” all refer to a welcome bonus.
- You will only be eligible for one welcome bonus and welcome bonuses are limited to one (1) player per household.
- Once you have been granted the welcome bonus you will not be eligible to benefit from any other first deposit bonus promotions offered on the 888casino.Com or 777.Com websites.
- Please note that the welcome bonus which you may qualify to receive from 888casino.Com may vary for reasons which include but are not limited to special offers and conversion activities.
- More welcome bonus details can be found here. All bonuses (including welcome bonus).
All bonuses (including welcome bonus)
The following terms apply to all bonuses offered on 888casino.Com (including the welcome bonus):
- Currencies: 888casino.Com offers play in one of the four following currencies in accordance with the member’s personal preference: US dollars, GBP, euros or canadian dollars. Whenever a currency is mentioned (in connection with bonuses, deposit eligibility, bets, jackpots, etc) it will be calculated in US dollars and converted to your chosen currency.
- Wagering requirements: all bonuses are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds:
- Other than with respect to a pending bonus, you may only fulfill any wagering requirements, using restricted funds (as defined in point 5 below). Any wagers placed using available funds (as defined in point 5 below) will in no way count to fulfilling the wagering requirements.
- With respect to a pending bonus, you may only fulfill any wagering requirements, using available funds and any wagers placed using restricted funds will in no way count to fulfilling the wagering requirements.
- Unless stated otherwise in the applicable promotion terms: (i) all non-pending bonuses and any winnings derived from such bonus may only be withdrawn after an amount totalling no less than 30 (thirty) times the initial bonus amount received has been wagered. For example, to withdraw a bonus of £10 and any related winnings, you need to wager £300 in restricted funds and the entire bonus criteria must be fulfilled; and (ii) all pending bonuses and any winnings derived from such bonus may only be withdrawn after an amount totalling no less than 30 (thirty) times the initial bonus amount received has been wagered. For example, to withdraw a bonus of £10 and any related winnings, you need to wager £300 in available funds and the entire bonus criteria must be fulfilled.
- Unless stated otherwise in the applicable promotion terms, all bonuses (and any associated winnings) expire within 90 days of the bonus being granted. This means that you must complete the applicable wagering requirements within 90 days of being granted the bonus, otherwise you will forfeit the bonus and any winnings associated with such bonus.
- If you make a withdrawal request, you will forfeit all of your restricted funds (which includes without limitation free spins, freeplay and jackpot vouchers) and any related winnings with respect to such which have not been converted to available funds.
- Wagering on all games at 888casino.Com contributes towards the wagering requirements but certain games contribute greater amounts than others. The following is a list of contributions towards wagering requirements for each individual game type:
| wagering contributions | |
| game category | game contribution |
| video slots & slots, scratch card, keno, race, arcade, dice and all other games that do not appear in the table | 100% |
| pai gow poker, caribbean poker, triple card poker & poker table games | 20% |
| all versions of blackjack, live blackjack, hi-lo, videopoker, power video poker, baccarat, live baccarat, live casino hold’em, all versions of roulette & live roulette | 10% |
| craps | 5% |
Free spins and freeplay bonus:
The following terms apply to free spins and freeplay:
- All free spins and freeplay credited to a player’s account expire after 14 days. Unused free spins and freeplay will be removed from the account after this period.
- Winnings derived from free spins and freeplay are bonus funds and are subject to the terms set out above that apply to all bonuses (including, for the avoidance of doubt, the wagering requirements).
- Free spins and freeplay winnings are granted only after the member has finished playing all of his free spins or freeplay
- Winnings from free spins and freeplay are capped, as set out in the applicable promotion terms.
Jackpot vouchers
The following terms apply to jackpot vouchers:
- A jackpot voucher may be granted by us to a player as a type of a bonus.
- A jackpot voucher can only be used to participate in a jackpot game selected by us.
- We may at any time change the jackpot game for which a jackpot voucher may be used.
- Jackpot vouchers may not be: (i) exchanged or converted into cash; (ii) combined to create a higher value jackpot voucher; or (iii) transferred by a player to another player.
- All jackpot vouchers credited to a player’s account expire on the earlier of: (i) 14 days from being granted; or (ii) the expiry date is set out in the applicable promotion terms. Any jackpot voucher not used by the end of this period will be cancelled.
- Players using a jackpot voucher to play on a jackpot game will only be entitled to win and receive the jackpot prize and not any other amount in relation to the jackpot game.
- The jackpot prize won with a jackpot voucher will not be subject to any wagering requirements
- All jackpot winnings shall be subject to the provisions set out in the user agreement, including but not limited to those relating to jackpot winnings and verification of a player’s win.
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